1acrefarms™Let the soil breathe again.
Policies
Last updated: 11 November 2026
Seller details and grievance officer
| Legal name | Bhargava Reddy Medikonda, sole proprietor, trading as 1acrefarms |
|---|---|
| Shop (walk in) | Shop No. 7, Ground Floor, Ponnapati's Hi Street, Opp. NSP Office, Near PWD Colony, Narasaraopet, Andhra Pradesh 522601, India Mon-Sat 9 am-7 pm (Sunday closed) |
| Registered office | Srinivasa Nagar 1st Line, Narasaraopet, Andhra Pradesh 522601, India FSSAI Registration No. 20126161000590 |
| Customer care | WhatsApp / phone: +91 78999 29779 Email: 1acrefarmsindia@gmail.com |
| GSTIN | 37BHKPR3386Q1Z8 |
| FSSAI | Registration No. 20126161000590 |
| Grievance officer | Bhargava Reddy Medikonda, Proprietor (also our nodal contact person, resident in India) Email: 1acrefarmsindia@gmail.com · Phone: +91 78999 29779 Address: our registered office above |
If you have a complaint about an order, a product or this website, write to the grievance officer. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, as required by the Consumer Protection (E-Commerce) Rules, 2020. Please include your name, phone number, order details and photos where relevant.
When we acknowledge your complaint we give it a complaint number (for example 1AF-C-0001). Quote it on WhatsApp or email at any time to check its status. With the acknowledgement we also send you a copy of your complaint as we have recorded it.
How to order
You can buy our packs in two ways:
- Directly from us, on this website: add packs to your cart and pay on our checkout page (1acrefarms.co.in/checkout/), online through our payment gateways (Razorpay, with Cashfree or PhonePe as backup), by UPI, debit or credit card, net banking or wallet. You pay only the MRP printed on the pack, and delivery is free. Direct orders are prepaid: no cash on delivery for now. For help with an order, message us on WhatsApp (+91 78999 29779). The shipping, cancellation, returns, refunds and payment terms on this page are for direct orders.
- On Amazon.in: from our Amazon store, https://www.amazon.in/stores/page/50DF04FC-8BF5-4F2F-97C2-371C2DEB0A29. Delivery, payment, cancellation, returns and refunds for those orders follow Amazon.in’s policies, shown on each listing.
Shipping and delivery
- We deliver to addresses in India only.
- Dispatch: we pack and dispatch your order from Narasaraopet, Andhra Pradesh, within 1–2 working days of your payment. We do not dispatch on Sundays or public holidays.
- Courier: we send parcels through courier partners booked via Shiprocket, or by India Post.
- Tracking: once your order is dispatched, we send you the courier name and a tracking link on WhatsApp or by email.
Usual delivery time after dispatch
| Palnadu and Guntur districts | 1–3 days |
|---|---|
| Rest of Andhra Pradesh and South India (Telangana, Karnataka, Tamil Nadu, Kerala, Puducherry) | 3–5 days |
| Rest of India | 4–10 days |
Remote areas, bad weather, strikes and festival rush can add a few days.
Delivery charges
Free delivery on every order, anywhere in India. You pay only the MRP printed on the pack, which includes GST. There are no delivery, packing or payment charges.
Delays
If your order is delayed, message us and we will follow up with the courier. If it arrives later than the usual delivery time for your area shown above, you can refuse it or ask for a full refund (unless the delay was caused by events beyond anyone's control, such as floods or strikes).
Orders placed through Amazon, Meesho or other marketplaces follow that marketplace's delivery terms.
Cancellation, returns and refunds
Cancellation
- You can cancel any time before dispatch by messaging us on WhatsApp or by email. We refund the full amount. We never charge a cancellation fee.
- After dispatch, an order cannot be cancelled. If something is wrong when it arrives, see Returns below.
Returns
Our products are food, so for hygiene we cannot take back a pack once it has been delivered, and we do not take change-of-mind returns. If something is wrong with your order, we put it right with a free replacement or a full refund, as you prefer:
Damaged, leaking or wrong pack
The pack arrives damaged, torn or leaking, you received the wrong product or quantity, or an item is missing. Send us a photo or video on WhatsApp (+91 78999 29779) or by email (1acrefarmsindia@gmail.com) as soon as you can, ideally within 48 hours of delivery, with your order details. A genuine problem reported later is still put right. Photos of the pack and the outer packaging, or an unboxing video, help us settle it faster.
Quality problems
The product is not as described or has a quality problem you find on opening (for example insects, mould, foreign matter or an off smell), or it is past its best-before date on delivery. Tell us any time before the best-before date, with photos of the product and of the batch number printed on the pack.
Late delivery
If your order arrives later than the usual delivery time for your area shown above, you can refuse it or ask for a full refund, as explained under Shipping and delivery.
Parcels that come back to us
If a parcel comes back to us because the address was wrong or incomplete, or because the delivery was refused (other than a late delivery), we contact you to send it again at no extra cost, or we refund the full amount you paid.
Return shipping
You never pay for return shipping on a damaged, wrong or faulty pack. Usually we do not need the pack back. If we do, we arrange the pickup at our cost.
Refunds
Refunds go to the original payment method (the same UPI ID, card, bank account or wallet you paid with) within 5–7 working days after we approve them. Your bank or card issuer may take a few more days to show it in your account.
Orders placed through Amazon, Meesho or other marketplaces follow that marketplace's return and refund policy.
Payment
- Prepaid only: you pay online before we dispatch, by UPI, debit or credit card, net banking or wallet. We do not offer cash on delivery for now.
- Who processes your payment: payments are processed by Razorpay, Cashfree or PhonePe Payment Gateway on their own payment pages. We never see or store your card, UPI PIN, net banking or wallet details. We will never ask for a card number, PIN or OTP over WhatsApp or phone.
- Prices: all prices are in Indian Rupees. Our price is the MRP printed on the pack, which includes GST, the same as on Amazon.in. We never charge above MRP, and delivery is free.
- Fees: we add no extra fee for any payment method.
- No automatic payments: we do not take subscriptions or repeat payments, so there is nothing to cancel.
- If a payment goes wrong: if money leaves your account but you do not get our order confirmation, message us with the payment reference and we will either confirm your order or refund it in full. You can also raise a dispute with your bank or in your UPI app.
- Payment gateway support: Razorpay: https://razorpay.com/support/. For any payment problem you can also message us first, and we will take it up with the gateway.
- We send a GST tax invoice with every order.
Privacy
What we collect: when you order or message us, we collect your name, phone number, delivery address, order details and the messages you send. If we refund you by bank transfer or UPI, we also ask for those details.
Why: only to confirm, pack, deliver and support your order, to issue your GST invoice, and to process refunds. With your consent, we may also send occasional WhatsApp updates about new products; reply STOP at any time and we will stop.
Who we share it with: the courier delivering your order; the banks and payment providers handling your payment; the service providers we use to run our business, such as WhatsApp (Meta) for order chats and Google for email and our order records; and government authorities when the law requires it, for example for GST. We do not sell or rent your data.
Direct orders and payments: for an order placed directly with us, we collect your name, phone number, email address and delivery address, to deliver your order and to issue your GST invoice. Our payment processors (Razorpay, Cashfree and PhonePe) and our courier partners (booked through Shiprocket) receive only what they need to take your payment and deliver your parcel. We do not sell your data.
Marketplace orders: for orders on Amazon, Meesho and other marketplaces, the marketplace collects your data under its own privacy policy and shares with us only what is needed to deliver your order.
On this website: we use Google Analytics to count visits and to see which pages are read and which links are clicked, such as “Buy on Amazon”. It sets cookies in your browser and gives us totals only: we never see your name, phone number or address, and Google Analytics does not store IP addresses. We do not use advertising cookies. The website also saves small settings, such as a closed language banner, in your own browser.
How we protect it: your data is kept only in our own password-protected business accounts, and only the proprietor handles it.
How long we keep it: order and invoice records are kept for as long as GST law requires (currently 72 months after the due date of the annual return). Other personal data is deleted once it is no longer needed.
Your rights: under the Digital Personal Data Protection Act, 2023, you can ask what data we hold about you, and ask us to correct or delete it, or withdraw your consent to updates, by writing to the grievance officer above. We reply within one month. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.
Terms of sale
- These terms are for orders placed directly with us on this website (WhatsApp is for questions and help). Orders on Amazon.in follow Amazon.in’s conditions of use and sale.
- 1acrefarms sells its own packed foods, as listed on this website: turmeric and chilli powders, jaggery and cashew kernels. Each product page says where that pack can be ordered, or that it cannot be ordered online yet. Our own packs carry the product name, net quantity, ingredients, MRP, best-before date and FSSAI details. Each product page shows the pack's details under "Pack details", and shows the MRP, including all taxes, at the top of the page where the pack is on sale.
- Pictures are for illustration. Colour and texture can vary from batch to batch. The details printed on the pack you receive apply.
- Offers are valid only for the dates and channels stated with the offer, while stock lasts.
- An order is confirmed when your payment succeeds and we send you our order confirmation by email. Product details and prices are as listed on this website when you pay. We may decline or cancel an order if a product is out of stock or a price was shown in error; any payment made is refunded in full.
- Bulk and trade orders follow the terms in our written quotation.
- You must be 18 or older to place an order.
- Store packs cool and dry, and reseal after use.
- These terms are governed by the laws of India. Courts at Narasaraopet, Andhra Pradesh, have jurisdiction, without affecting your rights under the Consumer Protection Act, 2019.
Contact us
WhatsApp or call +91 78999 29779, or email 1acrefarmsindia@gmail.com. Our shop (walk in, Mon-Sat 9 am-7 pm) and registered office addresses, GSTIN and FSSAI details are listed under Seller details above. For a complaint, write to the grievance officer.